The error types shown below happen for a dialup kind of connection (ie, modem in bridge
mode). (You may put the modem in bridge mode for diagnosing).
Error-678
This is most common of problems. It is due to poor connectivity. Problem can be
anywhere between B.RAS - Tier 2 - DSLAM –Splitter - Modem - PC of the customer.
Error-691
UserID/Password mismatch/problem. In other words this is an authentication failure due
to a wrongly typed userid/password or due to a disabled account (eg; Non-Payment
disconnection or wrong port-binding).
Error-769
LAN card (NIC) not enabled. The LAN Card has to be enabled by following the steps
given below.
Go to Desktop, right-click on "My Network Places", select Properties, right-click on “Local
Area Connection” icon and click "Enable".
Error- 797
This is Modem or LAN driver problem. Reset the Modem by pressing button available in
the backside hole of the modem and wait for 2 minutes and then log on. If the problem is not
solved, check LAN Card driver. If required, reinstall the driver.
Error-718
Peak Hour Issue- This is basically a time out error and occurs when number of customer
requests exceeds the call handling capacity of BRAS. Please try after some time to get
connected.
Error - 630-633
This is a LAN Card (NIC) problem. LAN Card may be changed.
mode). (You may put the modem in bridge mode for diagnosing).
Error-678
This is most common of problems. It is due to poor connectivity. Problem can be
anywhere between B.RAS - Tier 2 - DSLAM –Splitter - Modem - PC of the customer.
Error-691
UserID/Password mismatch/problem. In other words this is an authentication failure due
to a wrongly typed userid/password or due to a disabled account (eg; Non-Payment
disconnection or wrong port-binding).
Error-769
LAN card (NIC) not enabled. The LAN Card has to be enabled by following the steps
given below.
Go to Desktop, right-click on "My Network Places", select Properties, right-click on “Local
Area Connection” icon and click "Enable".
Error- 797
This is Modem or LAN driver problem. Reset the Modem by pressing button available in
the backside hole of the modem and wait for 2 minutes and then log on. If the problem is not
solved, check LAN Card driver. If required, reinstall the driver.
Error-718
Peak Hour Issue- This is basically a time out error and occurs when number of customer
requests exceeds the call handling capacity of BRAS. Please try after some time to get
connected.
Error - 630-633
This is a LAN Card (NIC) problem. LAN Card may be changed.
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