Sl Indication/observation Suggested Action
1
ADSL/DSL link not glowing or
blinking and goes off
Suggested-Check for any loose connection in splitter and modem. Ensure
that ADSL/Modem port of splitter connected to DSL port of
Modem. Remove parallels, if any. Check for line noise.
2.
DSL is steady, but not able to
browse (PPPOE mode)
Suggested-Go to modem webpage and check the WAN Status of your
Modem for a possible “Authentication failure”
3.
DSL is steady, and no
authentication failure but you are
not able to browse (PPPOE &
Bridge mode).
Suggested-Bring your browsers security-settings to your default level.
Check the DNS settings in LAN card. Check for proxy settings.
Remove proxy, firewall, anti-spy-ware, pop-up blocker etc
temporarily and see whether the problem is solved. Check for
any other blocking software.
4. You are able to ‘ping” a site
successfully, but not able to
browse it. (PPPOE & Bridge
mode).
Suggested-Do the above steps. Connection is all right, except for the PC
issues. Try restarting the browser, clearing the cache, allow
session cookies (if required) etc.
5
Modem & PC are connected via
USB. But USB light in the modem
is not glowing. (PPPOE & Bridge
mode).
Suggested-Check the USB cable for loose connection. Reinstall Modem’s
USB driver. If problem persists, call our helpline.
6
Modem & PC connected via
Ethernet but Ethernet/LAN light is
not glowing. (PPPOE & Bridge
mode).
Suggested-Check the Ethernet cable for loose connection. Check whether
Local Area Connection icon is available under Network
Connections in “Control Panel”. If not available, reinstall driver
of the Ethernet card.
7
Unable to open the modem
webpage http://192.168.1.1
Suggested-Go to LAN settings; assign IP address 192.168.1.10, subnet
255.255.255.0, and gateway as 192.168.1.1. Reset the
security settings of the browser into default level. Reboot PC
and try again. Do steps detailed in 3, if required.
1
ADSL/DSL link not glowing or
blinking and goes off
Suggested-Check for any loose connection in splitter and modem. Ensure
that ADSL/Modem port of splitter connected to DSL port of
Modem. Remove parallels, if any. Check for line noise.
2.
DSL is steady, but not able to
browse (PPPOE mode)
Suggested-Go to modem webpage and check the WAN Status of your
Modem for a possible “Authentication failure”
3.
DSL is steady, and no
authentication failure but you are
not able to browse (PPPOE &
Bridge mode).
Suggested-Bring your browsers security-settings to your default level.
Check the DNS settings in LAN card. Check for proxy settings.
Remove proxy, firewall, anti-spy-ware, pop-up blocker etc
temporarily and see whether the problem is solved. Check for
any other blocking software.
4. You are able to ‘ping” a site
successfully, but not able to
browse it. (PPPOE & Bridge
mode).
Suggested-Do the above steps. Connection is all right, except for the PC
issues. Try restarting the browser, clearing the cache, allow
session cookies (if required) etc.
5
Modem & PC are connected via
USB. But USB light in the modem
is not glowing. (PPPOE & Bridge
mode).
Suggested-Check the USB cable for loose connection. Reinstall Modem’s
USB driver. If problem persists, call our helpline.
6
Modem & PC connected via
Ethernet but Ethernet/LAN light is
not glowing. (PPPOE & Bridge
mode).
Suggested-Check the Ethernet cable for loose connection. Check whether
Local Area Connection icon is available under Network
Connections in “Control Panel”. If not available, reinstall driver
of the Ethernet card.
7
Unable to open the modem
webpage http://192.168.1.1
Suggested-Go to LAN settings; assign IP address 192.168.1.10, subnet
255.255.255.0, and gateway as 192.168.1.1. Reset the
security settings of the browser into default level. Reboot PC
and try again. Do steps detailed in 3, if required.
Blogger Comment
Facebook Comment